Privacy Policy

1. Introduction

Monsoon Impex UK Limited (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect personal data when you visit our website or contact us via enquiry forms.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which require us to clearly explain how personal data is handled.

2. Data Controller

  • Company Name: Monsoon Impex UK Limited

  • Registered Address: 187 High Road Leyton, London, E15 2BY

  • Email: uk@monsoonimpex.com

Monsoon Impex UK Limited is the data controller responsible for your personal data.

3. What Data We Collect

We collect personal data when you submit a contact form or communicate with us, including:

  • Full name

  • Email address

  • Phone number (if provided)

  • Company / business name

  • Any information included in your enquiry

We may also collect limited technical data such as:

  • IP address

  • Browser type and device information

4. How We Collect Your Data

We collect your data through:

  • Website contact forms

  • Direct communication (email/phone)

  • Website analytics tools (if applicable)

5. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and business requests

  • Communicate with potential and existing customers

  • Provide information about our wholesale textile products

  • Improve our website and services

We do not sell your personal data.

6. Lawful Basis for Processing

We process your personal data under the following lawful basis:

  • Legitimate interests – to respond to business enquiries and operate our wholesale services

  • Consent – where you opt in to receive marketing communications

  • Contract – where enquiries lead to orders or business relationships

Under UK GDPR, we must clearly identify the legal basis for processing personal data.

7. Sharing Your Data

We do not share your personal data with third parties except where necessary, including:

  • IT and website hosting providers

  • Professional advisers (if required)

  • Service providers supporting our business operations

All third parties are required to respect the security of your personal data.

8. Data Retention

We retain enquiry data only for as long as necessary to:

  • Respond to your enquiry

  • Maintain business records

  • Meet legal or regulatory requirements

Personal data is securely deleted when no longer required.

9. Your Rights

Under UK data protection laws, you have rights including:

  • The right to access your data

  • The right to correct inaccurate information

  • The right to request deletion

  • The right to object to or restrict processing

  • The right to withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Cookies

Our website may use cookies to:

  • Improve website functionality

  • Analyse website usage

  • Enhance user experience

You can control cookies through your browser settings.

11. Data Security

We implement appropriate security measures to protect your data against unauthorised access, alteration, disclosure, or loss.

12. International Transfers

We do not routinely transfer your data outside the UK.
If we do, we will ensure appropriate safeguards are in place in accordance with data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.